Shipping & Returns

All shipping is calculated based on the volume and weight of the product and the country it is being delivered to. This is calculated and displayed for you upon checkout. Our standard Courier service is with New Zealand Couriers. The standard charge for Parcels within New Zealand is calculated at checkout.

The International Courier charge to Australia is calculated at checkout. Delivery estimate is 5 - 7 working days. You will receive a pre delivery notification from Asendia/Auspost, either by text alert to a mobile number or e mail notification.

Authority to Leave parcels - By giving authority for the courier to sign for and leave your parcel, you also acknowledge that Medisave and/or the courier won't be liable in any way for any loss or damage to the parcel left at the address in accordance with your instructions. This means it's up to you to ensure the location you have specified is safe and secure.

Please notify Medisave as soon as possible if your parcel is considered to be damaged, non delivered or missing - our Courier agent will only accept claims within 5 days after despatch for damaged, missing or stolen goods.

Shipping to the Islands

Shipping to Fiji and Samoa available at Checkout

(AUSTRALIA) Please note that due to new aviation guidelines, with air freight items containing a battery component, we are required to insert the batteries prior to shipping.

DELIVERY SCHEDULE

All deliveries are shipped the same same day for orders placed before 12 noon Monday to Friday - Please note we do not despatch any parcels on Saturdays, Sundays or Bank Holidays. All of our delivery services require a signature as proof of delivery in all cases regardless of cost so please ensure that a person will be available to sign, you may wish to consider delivering to a work address etc. Whilst every effort will be made to ensure that goods are delivered within the stated time, no liability can be accepted for any delays. However, in the event of any delay you will be immediately contacted and offered another time for delivery or a full refund.

Please note: During times of high demand, your order might not be guaranteed for same day dispatch.

BACK ORDERS

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges: For orders made for the shipping destination of New Zealand, 15% GST is added. For orders shipped to physical addresses in Australia GST of 10% is applied - however the receiving entity will be responsible for any tax or customs liability or delays.

WARRANTY

We offer a very fair and comprehensive warranty on all of the products we sell for a minimum period of one year. This does not include perishable and items that are subject to natural wear and tear. For example (and not limited to): Batteries, Nebuliser filters, disposable products, products with a best before date etc.

Sometimes the manufacturer issues a longer warranty than one year - for example the Omron M5i has a 2 year warranty - we will honour the warranty ourselves for this extended period in the same method and at our cost above. - Again please take this into consideration when comparing prices!

RETURNS

PERSONAL CUSTOMERS ONLY.

Important - Before returning an item - you must obtain from Medisave a Returns Authorisation Number. This must be then clearly marked on the front of the returning parcel - This helps us speedily sort and process the return.

If you wish to return any item, please ensure that it is well packed and is returned, unused and in manufacturer's complete, original packaging, within 14 days of receipt of the goods. Please quote your invoice number on any correspondence. In the interests of hygiene we are unable to accept for return any items of a personal nature including sterile or sanitory sensitive goods For example (and not limited to): Nebulisers, stethoscopes, or commodes - phone us for details on a specific product. This does not affect your statutory rights. (You may be responsible for your own postage and packing costs - for goods ordered in error)

Cancellation of undelivered orders:
You may cancel any orders not despatched without giving a reason

Faulty goods under warranty:
In the first instance - contact Medisave via Contact Us for a returns authorisation number. We will then arrange for return of the product. At Medisave discretion we will arrange for repair, refund or credit to your account.

We regret we cannot accept returns of various types of non-faulty products if:

Any products on the order that have been personalised (e.g. engraved stethoscopes, sphygmomanometers, diagnostics, embroidered items of clothing, etc)

BUSINESS CUSTOMERS ONLY.

Medisave will not accept the return of goods delivered in accordance with a customers order unless a director of the company (Medisave) has agreed in writing to accept the return - this shall not constitute any admission on the part of Medisave. If the company (Medisave) has so agreed the goods shall be returned at the risk and expense of the customer and must be delivered to Medisave in perfect condition. In addition Medisave currently charges a restocking administration fee. This fee is currently 20% of the total of the goods returned.